1209 Orange Street, Wilmington, DE 19801
FAQS
? When is my payment due?
This answer depends on whether it is a monthly, Quarterly, Semi, or annual policy.
? How much is my payment?
This answer depends on what policy they enrolled in and what their initial payment was.
? Why is my card declining?
This answer will depend on the decline reason.
? Can I place my policy on hold?
Policy may be placed on hold for up to 60 days, after 60 days the carrier will not reinstate the member.
? Can I schedule an alternative payment date?
Yes
? What is the furthest I can push out my payment before having a lapse in coverage?
The payment can be pushed out as far as the paid through date
? Can I set up a payment arrangement?
Yes
? How do I find out if my doctor is in network?
Visit multiplan.com/ find a provider/ select PHCS
? How do I find out if a specific facility is in network?
Visit multiplan.com/ find a provider/ select PHCS
? What are my plan coverages?
This answer depends on what plan the member is enrolled into
? What is my effective date?
This answer depends on when the member enrolled into their policy. It is typically the 1st of the following month unless specified differently
? What is a network negotiate rate?
The rate that the doctor's office and provider agreed on for services
? How do I utilize my discount plan?
Discount is given at the time of service by the doctor, and payment is expected to be handle at the time of service as well
